This link will help you to find the model no: Please let me know the exact laptop model no.To assist you better, I would like to know the following information: I understand that you're trying to run a touchscreen test on your HP Pavilion x 360 series laptop and the option for the touchscreen test is absent.
Have a great me take a moment to thank you for posting on the HP Support Forums. If you would like to thank me for my efforts to help you,įeel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,įollowed by clicking on the "Accept as solution". If the unit is under warranty repair services under the manufacturer's warranty will be free of charge. They will be happy to assist you immediately. * Scroll down and click on HP contact options - click on Get a Case & phone number. * Scroll down to "Still need help? Complete the form to select your contact options" * Open link: * Enter Product number or select to auto detect HP Support can be reached by clicking on the following link: If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service. You could reinstall the windows using the recovery partition or the recovery media to fix the issue. If it works on bios, it's a software issue: please reinstall the display drivers, install the latest updates for the display adapters and BIOS, if the issue persists, (Accessed by tapping on F10 while restarting the computer).
The best way to identify if this is either a hardware or a software issue is by checking if the Touch is working on BIOS screen
I reviewed your concern and the entire conversation, did some research and here's what I recommend: I'm the Riddle_Decipher & I'm at your service.
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